Refund Policy

RETURNS AND REFUNDS

If you are dissatisfied with a meal or meal ingredient for any reason, please contact us at info@thaidirect.co within seven (7) days of the date you received the meal.

Depending on the circumstances, we may, in our sole discretion, replace the meal or meal ingredient at our expense, provide you a full or partial refund of the purchase price for that meal or meal ingredient, or provide you with credits for that meal or meal ingredient that will automatically be applied to future deliveries under your meal subscription.

We may require the return or photographic documentation of any meal or meal ingredient, that you are dissatisfied with before we provide you a refund, replacement, or credit.

Credits only remain available if you maintain both a valid Thai Direct account and an active meal subscription. That means that if you cancel your meal subscription, any outstanding credits associated with your cancelled subscription will immediately expire. You may only redeem credits after they are applied to your Thai Direct account. If for some reason you believe that there is a discrepancy regarding your credit balance, please contact us at info@thaidirect.co for meal subscription-related credit inquiries. All decisions regarding your credit balance will be determined in our sole discretion and are final.

To complete your return or refund, we require a receipt or proof of purchase.

Non-returnable items include gift cards, any food item that is not in its original condition, damaged or missing parts for reasons not due to our error, and any item that is returned more than 15 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thaidirect.co.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thaidirect.co and send your item to: 240 Kent Ave #K2 A7A, Brooklyn New York US 11249.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: 240 Kent Ave #K2 A7A, Brooklyn New York US 11249

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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